Masters of the Universe Classics Teela Sales Update
Concerned about not getting a shipping notice on your Mattycollector.com order from last week? Rest a little easier – Mattel posted a couple of Facebook updates today. Read on.
Mattycollector To clear the air, subscribers will be getting Teela. She is NOT on backorder. Customer service has been giving out some incorrect information and we are working with them to correct this. Going forward, we will make sure subscriber figures are shipped first along with a confirmation email. We apologize for this inconvenience!
Trying to clear things up
Hey fans,
We know there has been a lot of confusion floating around on some recent orders and misinformation. I’ll do my best to clear this up.
We did switch over our customer service to Digital River, and it appears a few customer service reps have been going “off book” and giving out some incorrect info. Here is the latest:
MOTU Classics Wun-Dar
1: Wun-Dar is most definitely the subscription figure only. He will only be available if you purchased a 2010 Club Eternia subscription and will be mailed out in the spring along with the all new poster. Wun-Dar will not be sold in any other way. If you did not purchase a subscription, you will not be getting Wun-dar. Nothing has changed on Wun-Dar from our original plans announced at SDCC 2009.
2: All 2009 subscribers WILL be getting Teela. The shipping confirmation should have gone out immediately and I apologize for this not happening. Going forward, we have made it very clear to Digital River that subscription figures need to ship out first (along with confirmation emails).
This may not have been the smoothest sale, but everyone will get their product.
I’ll do my best to keep an eye on Facebook and answer any other pressing questions. Unless you hear an announcement from me, there shouldn’t be any major changes. We’ll talk to Digital River and make sure their customer service reps are up on the latest info and training!
Doing all we can to correct these issues! Nothing is more important then creating a smooth process and pleasing our fans. Not every sale goes by the book, but we are working on fixing all of these issues. Thanks for everyone’s understanding!
